Sales-Guy and IT
Is this just the Learning-Curve-Blues, a Bad Choice…or did Change Management drop the ball?
This Cartoon speaks volumes about efficiency solutions gone bad. Just because somebody invests resources in “a great” solution and it is adopted doesn’t mean it is functioning as it was intended — possibly just the opposite, while hurting your businesses productivity – where little engagement exists.
Here are some questions to ask yourself:
- How did you choose the solution?
- Who did you involve in the decision?
- Was the solution tested by its end-users for feedback?
- Did they have any input post trial?
- Were sufficient training and leave-behind manuals available?
- Is there a go-to “expert” during the transition?
- Did you take advantage of any built in plug-and-play integration to help bridge the gap between old and new systems?
Adoption – users have accepted that a new process or program has been put in place and used it at least once.
Engagement – users find benefit and value from the process or program on an ongoing basis.
Somebody handling change management may have dropped the ball in this case (above). Sales-Guy doesn’t seem to know about the batch-import options that can save him hours of hen-pecking in his weekly sales leads… you still got your customer-relationship transparency though…
Bonnie Gringer 